Website Retention
Website Customer Retention
The first step to increasing customer retention is to…
Understand and measure why your customers or clients are leaving in the first place.
You can’t solve a problem if you don’t understand to what extent it exists or why it exists. Once that information is understood, the strategy is simple and should really be threefold:
Great customer service, Loyalty Reward Systems, Gratitude and Appreciation all seem like common sense but often when we move over to the internet realm we see these values fall off the map, as although the business never intended to do this, we find the human aspects are not always represented well online. If you feel you could retain more of your customers online, contact us for a free evaluation and we will check your website against 21 retention points everyone should be using on their business website.